Forum Discussion

ZDX1902's avatar
ZDX1902
Rising Newcomer
2 days ago

Wrongfully Banned from EA SPORTS FC 27

Hello EA Community Team,

I am hoping a Community Manager or an EA representative can help me understand what is happening with my account.

I recently received a notification stating that my EA account had been banned from EA SPORTS FC 27 due to alleged fraudulent activity. I genuinely believe this ban was issued by mistake, as I have never engaged in any fraudulent activity or used any unauthorized third-party software, bots, or external tools.

I submitted an appeal requesting a thorough investigation of my account.

However, approximately 24 hours later, I received another email from EA Gameplay Integrity stating that my access to the Transfer Market through the EA SPORTS FC Companion App had been temporarily restricted.

This has left me very confused. My original notification indicated a full game ban, while the new email only mentions a temporary Transfer Market restriction through the Companion App.

I want to clarify that I only use official EA applications and services. I have never used any unauthorized tools, bots, or third-party software.

I would really appreciate it if a Community Manager or EA representative could explain why I received these two different notifications and whether they are related to each other.

I kindly ask for my account to be reviewed manually by the appropriate team, as I genuinely believe this ban was issued incorrectly.

I am not asking for special treatment. I simply want a fair investigation and a clear explanation of what happened to my account.

I have invested a lot of time in this game, and losing access to it over something I did not do is extremely frustrating.

Thank you for your time and support. I sincerely hope someone from the EA Community Team can help me resolve this issue.

discussion
pc
steam

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey ZDX1902​, 

    Unfortunately, we aren't able to access or discuss account information here on the forums, so we aren't able to support or escalate appeals as a result. It seems like you lost access to the Transfer Market as a byproduct of that larger account action, and both emails are equally current. 

    The best thing you can do at this time, if you disagree with the account action, is to continue submitting an appeal so that our Terms of Service team can take another look. This review will be conducted by a human advisor, not an automated system. Please note that response time may vary depending on the number of active cases under investigation, so we appreciate your patience as the team looks into it. 

    You should be able to see the status of the appeal on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!

Recent Discussions