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ZDX1902's avatar
ZDX1902
Rising Newcomer
3 days ago
Solved

Wrongfully Banned from EA SPORTS FC 27

Hello EA Community Team, I am hoping a Community Manager or an EA representative can help me understand what is happening with my account. I recently received a notification stating that my EA acco...
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  • EA_mplsnow's avatar
    EA_mplsnow
    3 days ago

    Hey ZDX1902​, 

    Unfortunately, we aren't able to access or discuss account information here on the forums, so we aren't able to support or escalate appeals as a result. It seems like you lost access to the Transfer Market as a byproduct of that larger account action, and both emails are equally current. 

    The best thing you can do at this time, if you disagree with the account action, is to continue submitting an appeal so that our Terms of Service team can take another look. This review will be conducted by a human advisor, not an automated system. Please note that response time may vary depending on the number of active cases under investigation, so we appreciate your patience as the team looks into it. 

    You should be able to see the status of the appeal on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
3 days ago

Hey ZDX1902​, 

Unfortunately, we aren't able to access or discuss account information here on the forums, so we aren't able to support or escalate appeals as a result. It seems like you lost access to the Transfer Market as a byproduct of that larger account action, and both emails are equally current. 

The best thing you can do at this time, if you disagree with the account action, is to continue submitting an appeal so that our Terms of Service team can take another look. This review will be conducted by a human advisor, not an automated system. Please note that response time may vary depending on the number of active cases under investigation, so we appreciate your patience as the team looks into it. 

You should be able to see the status of the appeal on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!

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