Wrongfully banned
I have received a ban on my account for a name that another person uses as their ingame name.
"Under GDPR guidelines regarding data accuracy and automated processing, I am formally disputing a penalty applied to my account. My account was banned for an 'ingame name violation,' yet the violating names belong to entirely separate, active accounts that have not been penalized. A data mismatch or automated reporting error has assigned a third party's infraction to my EA ID. I request a manual audit of my account's historical name registry to prove this content never existed on my profile."
I can respond with my case files but since the TOS team have decided that their actions of banning me for a week was correct I can’t do anything. Hence why I created this post. How is it fair that I received the punishment for something I didn’t do. I can submit pictures with the names they stated and if they check my account they will find that I have never used those names. Since the responses you receive are so lackluster you don’t know that they have done anything either.
Please respond with how I can progress with the issue. I would also appreciate some kind of reimbursement for my troubles.
Hey weongfulban,
When it comes to account actions that don't feel right, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums.
If you've received an appeal-declined message, it means the team has found evidence supporting the ban. However, as long as the team doesn't respond with a message stating they consider the decision final, you should still have the opportunity to appeal, and can include the pictures you've mentioned in the next one.
Once you create the appeal, please keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!
