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mosab677's avatar
mosab677
Rising Newcomer
10 hours ago

Disconnections, Unfair Rivals Losses & Compensation Request

Dear EA Support Team,

For the past three days, I have experienced repeated server disconnections in FC 27 on PS5 across Division Rivals, FUT Champions, Live Events, and Squad Battles.

I have unfairly lost three Division Rivals matches while winning by significant margins because EA disconnected me from Ultimate Team.

My connection quality is consistently above 97%, with 10.21 ms ping, 0.01% packet loss, and 0.23 ms jitter. I use a wired 500 Mbps fibre connection, and my ISP technician confirmed no issues.

I have completed all basic troubleshooting. My PSN remains connected, and I can immediately reconnect to Ultimate Team after each disconnection.

These repeated incidents have caused significant stress, frustration, wasted time, and unfair competitive losses.

I am requesting:

  1. An investigation into these disconnections.
  2. A review of my three unfair Rivals losses.
  3. Appropriate in-game compensation for my lost progress and inconvenience.

EA Help’s chatbot refused to connect me with a live advisor and redirected me here.

I have invested 168 hours in this game and expect a fair gaming experience.

Please escalate this issue and provide a fair resolution.

connectivity
multiplayer
playstation

1 Reply

  • djpuk54's avatar
    djpuk54
    New Scout
    10 hours ago

    This happens to me constantly on Squad Battles. Ironically an 'OFFLINE MODE.'

     

    My Internet is ROCK SOLID. Fc26 & Fc27 are the ONLY games that randomly disconnect. It happens on both WIFI and LAN connections. Immediately after this happens I check my connection on PS5 and guess what... It's fine! All my other devices... Fine! No other games do this... Absolutely NONE. It is only EA Fc games. 

     

    We pay a lot of money to play these games. Yet because of these random disconnections, through no fault of our own, we get penalised by loss of points, coins and progress through the tiers. It simply is not fair. It's obviously a server side issue and needs fixing. 

     

    Answer is surely to be able to replay squad battles matches that we've been disconnected from the server through no fault of our own. You can tell if it's been disconnected on purpose so shouldn't be a problem. Early versions of UT let you replay after a disconnection. Bring it back. 

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