EA FC 27 – Frequent Server Disconnects Across All FUT Modes
Hello,
I am reporting a serious connectivity issue in EA SPORTS FC 27 that is making FUT practically unplayable.
The problem occurs across multiple FUT game modes and menus, not just during matches.
The most common scenario is:
- I complete a match normally.
- At the end of the match, instead of returning to the FUT menus, I receive a message stating that there was a problem connecting to the EA servers.
- I am kicked completely out of FUT and returned to the main FC 27 menu.
- The match is then incorrectly counted as a loss.
This happens in several modes, including:
- Squad Battles
- Division Rivals
- Friendlies
- FUT menus/galleries
- Editing my squad
- Editing tactics
- Other FUT menu interactions
It is not limited to gameplay. I also frequently receive connection errors while simply navigating FUT. For example, while using the FUT galleries/menus, I can suddenly get a message saying there was a problem connecting to the EA servers, after which I am kicked back to the FUT main menu.
Sometimes the problem is even worse: I cannot enter FUT at all and have to completely close and restart the game before I can successfully connect.
I have also experienced another related issue when launching the game. Occasionally, FC 27 tells me that it cannot find my profile and asks whether I want to start the game and create a new one. I select Cancel, restart/try again, and then the game is suddenly able to find my existing profile normally.
Troubleshooting already performed
I have already tried the usual network troubleshooting steps, including:
- Enabling UPnP on my router
- Using Google DNS
- Flushing DNS
- Releasing/renewing my IP configuration
- Restarting the router
- Restarting the PC
- Restarting the game
- Checking my network configuration
- Using a wired Ethernet connection
My internet connection is a wired 1 Gbps download / 500 Mbps upload connection from MEO (Portugal).
There are no obvious problems with my local network or internet connection. Other online services work normally, and the issue occurs specifically with the connection between FC 27/FUT and the EA servers.
This is also not an isolated issue affecting only my account or connection. Other FC 27 players are reporting very similar problems, including disconnects during or immediately after matches, matches being incorrectly counted as losses, and disconnects when returning to FUT after a match.
There are already several threads on the EA Forums documenting the same or very similar behaviour:
- Mid-game freeze then disconnect
- FC 27 – Frequent disconnections and matches being counted as losses
- Disconnection at the end of the Rivals games
The recurring pattern across these reports strongly suggests that this needs to be investigated on the EA server/backend side, rather than repeatedly asking affected players to perform basic network troubleshooting.
This issue is particularly serious because the disconnects are resulting in matches being recorded as losses even when the match itself has been completed successfully. This directly affects FUT progression and makes competitive modes extremely difficult to play.
Please investigate the server-side logs associated with my account and recent FUT sessions. The necessary diagnostic data should already exist on EA's side, and the number of similar reports from other players should provide enough information to identify whether there is a common backend/server issue.
I would appreciate an actual investigation and technical explanation of what is causing these disconnects, rather than being directed to another generic troubleshooting form without any feedback or resolution.
At the moment, FC 27 FUT is effectively unplayable for me because I cannot reliably complete a session without being disconnected from the EA servers and receiving a loss.
Please escalate this to the appropriate technical/server team and investigate the underlying cause.
Thank you.
