EA servers IN JORDAN

Hello EA Team,

I am writing to report a persistent server and matchmaking issue affecting players in Jordan in EA SPORTS FC 27.

For many players in Jordan, including me and several of my friends, the game consistently connects us to European servers instead of Middle East servers. As a result, we regularly experience ping of 70–100+ ms during online matches.

This issue has been present since FC 26. Previously, players in Jordan were able to connect to Middle East servers with much lower latency, often around 20–35 ms. However, since FC 26 and continuing into FC 27, we have consistently been routed to Europe despite the availability of Middle East data centers.

We have tested different internet connections and ISPs, and the issue appears to affect multiple players rather than being limited to one home network or one ISP.

Could EA please investigate the server routing and matchmaking for players connecting from Jordan? In particular, could you verify whether Jordanian players are currently being correctly routed to the appropriate Middle East data centers?

A connection of 20–35 ms compared with 70–100+ ms makes a significant difference in a competitive football game, especially in modes where responsiveness and timing are important.

We would really appreciate it if the team could look into this issue and clarify whether Jordan is currently being intentionally routed to European servers or whether this is a matchmaking/routing problem.

Thank you for your time and for continuing to improve the online experience for FC players in the Middle East.

Best regards,
A player from Jordan