FC 27 crashing/freezing mid-match on Xbox Series X/S — same issue as FC 26
Hi everyone, I’m experiencing the exact same crashing/freezing issue in FC 27 that I had throughout FC 26, and at this point it’s becoming extremely frustrating. I’m playing on an Xbox Series S. During a match, the game will suddenly freeze completely for around 3 seconds, then crash and quit straight back to the Xbox home screen. This usually happens around the second or third match, and when I restart the game, the match is counted as a loss because of the disconnection. What makes this even more frustrating is that I already reported this exact issue during FC 26. I contacted EA Support multiple times and went through the suggested troubleshooting, but the problem was never actually resolved. Now I’ve moved to FC 27 and the same problem is happening again. How is this still happening across two games? I’m not talking about an occasional crash — this has been a recurring issue that can completely ruin a match and give me a loss for something that is clearly caused by the game crashing. EA, I really need an actual explanation and solution this time. Please don’t just send the usual generic troubleshooting steps. I’ve already gone through those with support before. Is anyone else on Xbox Series S experiencing the same freezing → crash → Xbox home screen issue in FC 27? If EA staff are reading this, please acknowledge the issue and explain whether it is being investigated. I’d also appreciate any actual fix or workaround that has worked specifically for this problem. Thanks.AI Kickoff Glitches Faulty Passing and Out of Bounds Kicks
The game is highly enjoyable and very realistic However there are some bugs that keep repeating right after the match starts Sometimes the AI team shoots the ball directly out of bounds This is the exact same mistake that used to happen in FC 26 Other times the AI team passes the ball with excessive power to their goalkeeper Then the goalkeeper immediately clears the ball and returns it to the opposing team All of these bugs happen immediately right after the kickoff whistleFC 25/26/27 can't connect to EA servers on PS5 — Apex works fine, Web App works
What I've confirmed: It's not my console. The same failure happens on both my PS5 and my PS4 (FC 25). It's not EA's servers or my connection. Apex Legends connects to EA servers and plays online fine on the same PS5, same account, same network. It's not my account. The FC 27 Web App works perfectly — I can see my club and coins. Penalty History shows nothing. It's not my account link. myaccount.ea.com shows exactly one linked PlayStation Network account, and it's the correct PSN ID. It's not my network. Tried home WiFi, wired ethernet, a mobile hotspot, and a DNS change made by my ISP at their end. It's not local data. I've factory reset the PS5 and reinstalled the system software from USB. Also deleted saved data and restored licences.
About the latency/routing issue in FC 27
I want to raise an issue that many players from Southern and Eastern Europe have already experienced in FC 26 — and I am concerned that we are going to see exactly the same situation in FC 27. In FC 26, players reported a significant deterioration in latency and gameplay quality after the July 29th server maintenance. The issue was particularly noticeable for players in Romania, Ukraine and other parts of Eastern/Southeastern Europe. This is not simply a case of having a “bad internet connection”. In the existing FC 26 thread, EA Community Manager Darko confirmed that the issue had been raised with the team and was being investigated. However, almost two months later, we still have no clear explanation, no technical details and, most importantly, no indication of when or how the issue will actually be resolved. The thread is still active, and players are continuing to report the same problem: https://forums.ea.com/discussions/fc-26-technical-issues-en/severe-latency-degradation-in-romania-after-july-29th-maintenance/13610423 I have also posted several times in that thread, asking a very simple question: What are players supposed to do if they live far away from the servers or are affected by poor regional routing? Are we expected to solve the problem ourselves by paying for third-party connection-routing services such as GearUP, WTFast, ExitLag, Surfshark or similar services — on top of already paying for the game and online services? In my own case, using an alternative routing service can significantly improve the route and gameplay experience. That is important evidence that the problem is not necessarily my local connection or hardware. The difference can be the route used to reach EA's infrastructure. I don't think the solution should be that players in Eastern or Southern Europe have to pay an additional monthly subscription to third-party services just to get a reasonable gameplay experience. Players who live close to EA data centers can often get 10–20 ms connections. Players who are geographically farther away obviously cannot expect identical latency. But there is a very important difference between naturally higher latency because of distance and unnecessarily poor routing to the available EA servers. This is exactly what I am asking EA to clarify for FC 27: Has the routing/matchmaking issue affecting parts of Eastern and Southern Europe actually been identified? Has anything been changed in FC 27 to prevent the same problem from happening again? How does EA handle players who are geographically distant from the available data centers? Are there plans to improve regional routing or matchmaking server selection? And most importantly: will EA provide an actual technical explanation and update to the affected community? We are not asking for impossible 10 ms ping from every country. We are asking for a fair and technically reasonable connection to the servers available to us. Please don't let FC 27 repeat the same situation we experienced in FC 26. Eastern and Southern European players deserve an answer before this becomes another year-long problem. upd: I’ve seen several threads on the forum about a similar issue from various regions, not just Europe.Can't complete grounds onboarding
The onboarding fails and leave me unable to access grounds. Each time i puts me back to the UNSKIPPABLE! hunter/mbappe sequences. play the 2v2 with mbappe, get abused for wearing a hoodie, select go to grounds. The screen goes black and doesnt come back. I've tried turning all video modes down to 1080, turning off 120hz, PSSR, HDR etc. same thing happens. I recorded the gameplay where you can hear that the game is still running, but i dont know how to get past this particular element so I can get maybe to the map... Anyone else have these issues please? gameplay video... https://youtu.be/cCT4VszxEDgMajor Ultimate Team Freezing/Crashing issues
I’m having a major issue with EA SPORTS FC 27 Ultimate Team on PS5. The game has been repeatedly freezing/crashing when trying to enter Ultimate Team and also while navigating menus. Majority of the time it freezes/crashes on the loading screen when entering Ultimate Team, and if I do get in, it freezes/crashes again at random times while do simple tasks such as navigating through the menus or looking at the transfer market. The only way I can resolve this is by completely closing down the game, only for it to happen again. I’ve also had a Transfer Market issue where I bid on a player, the auction ends and says my bid is the highest, but when I check Transfer Targets it says I lost the auction. Platform: PS5 Mode: Ultimate Team Troubleshooting already tried: Deleted local files from Customise > Profile > Delete Power cycled PS5 Reinstalled the game Checked restore licenses Confirmed my PlayStation account is linked to my EA Account Checked server status, which shows online Cleared cache through Safe Mode The issue is still happening. Is anyone else seeing this, and is there any other fix? The game is completely unplayable for me. This is not fair with the money spent. Thanks in advance.FC27 EA Play Trial says it's expired on first launch
I have Game Pass Ultimate, and when I launch the FC27 trial version there is a pop-up saying my trial time has expired. I previously pre-ordered the game and later cancelled the pre-order so I already had the game installed if that makes a difference, but I never launched it so I don't know why my trial time is expired.
