Escalate a case

Reposting because I wasn’t assisted on this one, or the last one. The response was not adequate. I’ve been patient but this is beyond a joke. This was raised in week 1 and I’ve had no updates since. 

Hi there,

I’m putting this post out to escalate and draw attention to this ticket.

Case #254667872

I estimate that have not had any contact in over 6 weeks in regards to this matter.

I want it fixed and I want a response confirming that it has been fixed asap.

Ive been reasonable but I’m at my wits end with how there’s been nothing about it. 

I’ve been consistently following up and have been ghosted. This is beyond disappointing.