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spgfreerunner's avatar
spgfreerunner
Rising Newcomer
25 days ago
Solved

Evolution issue

I completed the intro to repeatable evolution on a player in FC27 UT. After i completed, i accidentally submitted that player into the new SBC system by mistake.

I then bought another version of the same card to start the evo again, he appears as eligible however when i click to start i get the error message "you already have an evolution version of this player"

I checked i no longer had the original card, the evolution is not in the my evo category, i restarted ultimate team. This is happening on console.

I hope this can be resolved and can restart the evolution as i use the player all year.

missing content
  • EA_Shepard's avatar
    EA_Shepard
    23 days ago

    spgfreerunner​ Hey, there

    This issue was checked out and was resolved by the studio team. If a player's item was submitted by mistake, I would read over this article: How SBCs work in Ultimate Team™

    As for the second part, that is a sync issue that was happening with the content and the SBC that should be resolved. If you no longer have the original one, and you still get the error, we would consider it a stuck player item and all you can really do on that one is wait.

    If not, you submit it again as normal. The system runs throughout the week and unsticks that content.

    Thanks!

5 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    23 days ago

    spgfreerunner​ Hey, there

    This issue was checked out and was resolved by the studio team. If a player's item was submitted by mistake, I would read over this article: How SBCs work in Ultimate Team™

    As for the second part, that is a sync issue that was happening with the content and the SBC that should be resolved. If you no longer have the original one, and you still get the error, we would consider it a stuck player item and all you can really do on that one is wait.

    If not, you submit it again as normal. The system runs throughout the week and unsticks that content.

    Thanks!

  • Rider_The_Bestt_'s avatar
    Rider_The_Bestt_
    Newcomer
    7 days ago

    EA_Shepard​, The same thing happened to me with rutter, I had the gold card made evo, I put it in a sbc, and now when I bought it again after the Shop to make another evo, it tells me that I already have evo with it in the club,How do I solve this?

  • Marco69Polo69's avatar
    Marco69Polo69
    Seasoned Newcomer
    3 days ago

    EA_Shepard​ How long does this system usually take? Same thing happened to me on Saturday 10th October. Still facing the same issue currently 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Marco69Polo69​ Typically 24-28 hours, but I have seen it take longer depending on the system. Rule of thumb I go by is after 3 days or so from the initial task, contact support so that they can look at your account. We cannot or I would but then that is all I would be doing during the day.

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