About the latency/routing issue in FC 27

EA_Darko​ 

Will this problem be resolved? Or is it beyond EA’s control, and does all the responsibility lie with those from whom you rent the servers? I realise that those who live near the servers do not encounter such problems, but this causes difficulties for a large proportion of people.

Have the same issue. It started to happen a month ago and I believed it will be fixed in FC 27 but now I launched the new fc 27 and keep facing french opponents with the 45ms ping instead of polish with 20ms. Tried to reset router, to connect wthernet directly into my console - nothing helped. I am from Ukraine, my provider is Volia (Datagroup) and I have a gigabit internet.

I’ve got the same problem here in town. I’ve been waiting two months for EA to sort it out, but they don’t seem to care what’s happening with their servers.

I used a VPN with a server in Kyiv, and the ping improved. But it’s ridiculous that, because of EA’s route changes, we have to find solutions to EA’s problems ourselves.

I contacted my internet service provider, showed them the difference in routes from my location to the servers, and they said it was an EA issue. The same thing happened a year ago; after a couple of weeks, my ping went back down to 25 from 35–50.

I hope this time they won’t say it’s a personal issue.

I am from Bulgaria and I can't even log in to the EA servers. It's been nearly 2 hours since launch in my time zone and I haven't managed to connect for even a single time yet... It's a shame they charge so much money for a game that "doesn't work"... we not only deserve an answer from EA but probably even a refund since we pay extra to play the game early, but technically I am unable to play the game early because of their servers. In my opinion this can be considered a false advertisement of the product and therefore a scam.

Due to connection issues, I decided to hold off on buying the game. As it turned out, that was the right decision. I think the only way to resolve this issue in any meaningful way is to raise the matter and explain that this is a widespread problem, that players aren’t getting the full product, and that they aren’t on a level playing field.

I live near Kyiv myself (Sofievska Borshchagovka) and use Corbina Telecom for my internet, and I’m having the exact same problem. But I asked some friends and gamers in Kyiv, and their ping is normal—just like it used to be, under 20 ms :(

I am from Romania and I’m having the same issue… I wasted my money for what? To have 44+ ms constantly? 
I used to have 24-26 before July but nah this is too much… you have to fix it lol 

I can confirm that the same issue appears to affect Russia as well.

I have now done a controlled test from Moscow on PS5. With my normal Russian connection, FC 27 consistently selects a Frankfurt game endpoint and I get around 42-44 ms.

When I route the same PS5 connection through a Polish VPN, FC switches to a Warsaw game endpoint and the latency immediately drops to a stable 23-25 ms.

I also tested Finland and Germany:

Direct Russia: 42-44 ms

Finland VPN: 42-46 ms

Germany VPN: 46-54 ms

Poland VPN / Warsaw: 23-25 ms

I tested different networking equipment and another ISP as well, so this does not appear to be a local router or home connection issue. The most important finding is that FC is selecting different game data centers depending on the source IP:

Russian IP -> Frankfurt -> ~43 ms

Polish IP -> Warsaw -> ~24 ms

This seems very similar to the problem reported here by players from Romania, Ukraine and other parts of Eastern Europe after the July 29 maintenance.

I posted the full technical report, including the actual UDP game endpoints and traceroute, here:  

https://forums.ea.com/discussions/fc-27-technical-issues-en/russia-fc-27-routing-issue---warsaw-vs-frankfurt/13722045

It would be useful if EA could investigate whether the game data center selection logic for Eastern European and Russian IP ranges changed after the July 29 maintenance.

Yes, I noticed that too. After it happened, I watched streams from different regions of Ukraine (Kyiv and Kharkiv) and they weren’t having any problems. I thought it might be a local issue with my internet service provider, but they said everything was stable on their end. Most likely, EA or the company responsible for route allocation has changed its configuration. It’s surprising that EA has remained silent for two months now.

That’s why I decided not to pick up a game this year that requires you to solve technical problems. I took out an EA Play subscription to see if this issue had been resolved. And I would have put up with a ping of 35–40 under three conditions:

1. Stable gameplay that isn’t affected by ping.

2. No packet loss, jitter or desynchronisation (this is unacceptable for competitive gaming).

3. Proper matchmaking, with 90 per cent of my opponents being people who live as close as possible to the server, mainly in Poland. And whilst previously the difference between my ping of 24–30 ms and my opponent’s ping of 5–20 ms wasn’t quite so critical, with a ping of 35–40 I’m essentially just playing against my own connection. I don’t deny that there are opponents stronger or weaker than me and that ping won’t make a difference in those cases, but when I can clearly see that it affects the outcome of a match between evenly matched opponents, I’m sorry, but I don’t want to play under such conditions.

And finally, EA, do you consider this kind of gameplay behaviour to be normal? When there’s such desynchronisation in your code?