Failed to download manager data. Please try again later.

Issue Details and Description

Game: EA SPORTS FC 27
Platform: PlayStation 5 (PS5)
Affected Mode: Live Manager Career
Error Message: “Failed to download manager data. Please try again later.”
Issue Status: Persistent and unresolved

Issue Description

I am experiencing a persistent issue with EA SPORTS FC 27 on PS5 that prevents me from accessing Live Manager Career.

Whenever I select Live Manager Career, the game attempts to download the required manager data for several seconds before displaying the error message:

“Failed to download manager data. Please try again later.”

The error occurs consistently, preventing me from accessing Live Manager challenges or starting a new Live Manager Career.

Background and Possible Trigger

Live Manager Career previously worked correctly on my current PSN account, and I successfully completed six Live Manager challenges.

Recently, I unlinked a secondary PSN account that was associated with the same EA account. My primary PSN account, which I used to complete the six challenges, remains linked.

The issue started after unlinking the secondary PSN account.

I suspect that this account-linking change may have affected the synchronization, accessibility, or association of my Live Manager Career progression on EA’s servers.

However, I cannot confirm whether the unlinking directly caused the issue.

Troubleshooting Already Performed

I have completed the following troubleshooting steps without success:

1. Completely uninstalled and reinstalled EA SPORTS FC 27.
2. Deleted the game’s local saved data from the PS5.
3. Cleared the PS5 system cache.
4. Rebuilt the PS5 database using Safe Mode.
5. Changed the network DNS settings.
6. Attempted to access Live Manager Career multiple times.
7. Confirmed that Normal Manager Career works correctly.
8. Confirmed that Ultimate Team works correctly.

Despite these actions, the same error persists.

Expected Behavior

Live Manager Career should successfully download the required online manager data, allowing me to access available challenges and continue playing while retaining my previously completed progression.

Actual Behavior

The game attempts to download manager data but fails after several seconds, displaying the same error message every time.

Normal Manager Career and Ultimate Team remain functional.

Requested Resolution

I request that EA Technical Support escalate this issue to the appropriate account services or game engineering team to:

1. Investigate my EA account’s Live Manager Career data and progression synchronization.
2. Verify whether unlinking the secondary PSN account affected any account associations, entitlements, or backend records.
3. Identify and repair any corrupted, inaccessible, or incorrectly associated Live Manager Career data.
4. Restore access to Live Manager Career while preserving my six completed challenges.
5. Provide a case-specific technical resolution rather than repeating standard PS5 troubleshooting procedures.

Important: I have already exhausted the standard local troubleshooting steps, including reinstalling the game, deleting saved data, clearing the cache, rebuilding the database, and changing DNS settings.

Given that other online game modes work correctly, I believe this issue requires investigation at the EA account or Live Manager service level.

Please confirm whether this case can be escalated for a backend account-data investigation and advise on the next steps required to restore access.