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TheHoodian's avatar
TheHoodian
Seasoned Novice
16 days ago

FC 27 – Frequent Disconnections and Matches Being Counted as Losses

Hello,

I’m experiencing a very frequent and frustrating connection issue in FC 27. Approximately 8 out of every 10 times I finish a match or perform certain actions in the game, the game gets stuck on a loading screen, disconnects me from the servers, and the match/activity is then counted as a loss or does not register correctly.

This has happened in several different situations, including:

  • After finishing Rivals matches
  • After finishing Rush matches
  • After finishing Squad Battles matches
  • After completing Moments activities
  • When making changes to my squad
  • When navigating or making changes in the Gallery
  • Sometimes when transitioning between different menus or activities

The issue is particularly frustrating because it is happening extremely frequently, and it can cause me to receive a loss even after I have successfully completed a match.

My internet connection should not be the issue. I am using a direct Ethernet/LAN connection to my PC, not Wi-Fi. My connection is approximately 900 Mbps download and 900 Mbps upload, and I do not normally experience connection problems with other games or services.

My PC specifications are also more than capable of running the game:

  • GPU: NVIDIA RTX 3050
  • CPU: Intel Core i7
  • RAM: 32 GB
  • The game is installed on my primary/main drive
  • Wired Ethernet/LAN connection

Because the issue happens across multiple game modes and even while navigating the menus, I would like to know what could be causing these repeated disconnections.

Could you please investigate my account/server connection logs and let me know:

  1. Why these disconnects are happening so frequently.
  2. Whether there is an issue with my account, EA servers, or the game client.
  3. What troubleshooting steps you recommend specifically for this issue.
  4. Whether there is anything I can do to prevent completed matches from being counted as losses when the game disconnects during the post-match loading process.

I would also appreciate it if you could check my recent connection/disconnection history on your end, since this has happened repeatedly and should hopefully be visible in the server logs.

I’m happy to provide additional information, diagnostic files, videos, screenshots, or anything else that could help identify the problem.

Thank you for your help.

crashing
progress issue

27 Replies

  • Raphi_monster's avatar
    Raphi_monster
    Seasoned Newcomer
    1 day ago

    THIS IS A JOKE. How am I getting disconnected from the servers every 2 games!!!!! 

    I've never had this issue before and now all of a sudden I can't play 2 games without getting disconnected. You guys cost me about 4 wins in FUT CHAMPIONS all because this company can't get proper servers. This is a joke. 

    This should be investigated immediately, this is not a joke anymore it's getting really annoying. FIX YOUR **bleep** GAME

  • Tophernav's avatar
    Tophernav
    Seasoned Newcomer
    6 days ago

    Same issue. I’ve had the same problem since fc26. I thought it was my WiFi I switched over to LAN but still having issues. I’m on my PS5 I already clear the cache, rebuilt the database, and deleted and redownloaded the game and I’m still having this issue. It’s crazy because if I’m losing it’ll count as a loss but if Im winning I’ll lose my streak and won’t count as a win. It’s getting pretty frustrating at this point and the game just came out like cmon now. 

  • knv_is_star's avatar
    knv_is_star
    Seasoned Rookie
    9 days ago

     

    Gamertag/Username : knv_is_star

    Platform : PC

    Approximate date and time of the disconnect, including your time zone : sep 26 11:20 PM 

    Connection type: wired  1000mbs

    Internet Service Provider (ISP) : Digi 

    Country/region : Romania 

    Exact error message you receive, if any : DNF somehow i get disconnected from ea servers( and couldn't connect back for a couple of minutes but my internet working perfectly :) was on discord )  it's not happening with much frequency only when my opponent pauses close to end of the match or in the middle of the match (especially in DRAFT ONLINE from the start ) , they are hackers or just exploit somehow , it's happened in fc 26 , 25 , 24 , 23 it's a very old issue , i didn't lose connection i know the generic response , it's the only game this happens and only when opponent ties the score , or rarely when i'm winning , have an average of 95 score connection on all matches . this does not happen when i lose never when i'm losing , now again another lose from a stupid exploit that keeps happening year after year after year ... , last year my thread on forum was closed and merged with another with a total different topic  . A friend of mine lost fc points on drafts with this kind of exploit or cheat 3-4 matches in a row while playing under a real minute in the match .  

  • Philsamp's avatar
    Philsamp
    New Novice
    9 days ago

    This has been consistently happening to me winning the match goes to post game screen, then kicks me off and disconnects me with a DC penalty! Seems to be really bad for some reason with Rush games

  • WhizkeyOP's avatar
    WhizkeyOP
    Seasoned Newcomer
    10 days ago

    cmon ea this is getting ridiculous... everytime i log in, i want to have fun. i have stuff to do and all i need is to sit down and play my 100$ game that i bought with my sweat and tears. u guys can't even give a single attention to ur customers. we did all of ur troubleshoot guides and all of that did nothing to this problem. so stop blaming the connection, is it wired/not, just fix the **bleep** servers man

  • Lfclads20's avatar
    Lfclads20
    Seasoned Novice
    10 days ago

    AGAIN 5 DISCONNECTS IN RIVALS ON PC. SORT THIS **bleep** OUT PLZ! HOW CAN I ENJOY THIS GAME WHEN IM NOT GETTING ANY REWARD OUT OF IT. WINNING PROMOTION GAMES TO GET DISCONNECTED PLUS THE GAMES A LOSE BY PLAYING THE GAME ANYWAY FOR WHAT MAY I ASK? JUST PURE STRESS! MONEY I SPENT TO GET PACK IN THE STORE FOR THEM TO BE COMPLETLY USELESS COS I CANT FINISH GAMES THAT I WIN. WHAT ARE YOU GOING TO DO ABOUT THIS. FOR OVER A WEEK THIS HAS BEEN A ISSUE AND YOU HAVE STILL DONE NOTHING! PLEASE SORT THIS OUT AND I WOULD LIKE SOME SORT OF COMPENSATION FOR THIS AS WELL. THANKS. 

     

  • FawwazBawazier's avatar
    FawwazBawazier
    New Novice
    10 days ago

    Same issue , I am getting disconnected mid game and losing connection to the server midway through the game.

  • cfbc13ddb6dcc279's avatar
    cfbc13ddb6dcc279
    New Adventurer
    10 days ago

    Please look at this thread and leave a comment. Maybe if more comments are written, EA will handle the issue more strictly.

    https://forums.ea.com/discussions/fc-27-ultimate-team-en/disconnection-at-the-end-of-the-rivals-games/13731535

  • JuniorGaming23's avatar
    JuniorGaming23
    Rising Novice
    10 days ago

    I also ran continuous pings to 1.1.1.1 and 8.8.8.8 during gameplay. Over more than 5,000 packets sent to each destination, packet loss remained approximately 0.1% with an average latency of 11 ms.

    My EA Connection Quality Report shows scores of 98, 97, 91, and 82 with minimal packet loss and jitter.

    Based on these results, there is no indication of a sustained loss of internet connectivity that would reasonably explain repeated disconnects from FC 27

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