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eyupdemirdag's avatar
eyupdemirdag
Rising Newcomer
3 days ago

FC 27 – Repeated EA Server Disconnections on PS5 and PC

Hello,

I’m experiencing persistent disconnections from EA servers in EA SPORTS FC 27.

The connection drops every 3–5 minutes, sometimes even while I’m in the main menu without playing a match.

My troubleshooting findings:

  • The issue occurs on both my PS5 and MSI Claw A1M using the same EA account.
  • I’ve tested my EE broadband connection and a mobile hotspot. Both have the same issue.
  • My PlayStation Network connection remains active when FC 27 disconnects.
  • Other online games, including NBA 2K26, work without any problems.
  • My NAT Type is 2.
  • An engineer inspected and repaired my broadband wiring, and all connection tests passed.

Steps I’ve already taken:

  • Factory reset and reconfigured my router.
  • Changed my EA account password.
  • Removed all trusted devices.
  • Confirmed two-factor authentication is enabled.
  • Updated my EA account region from Turkey to the United Kingdom.
  • Checked Penalty History — no penalties found.

Unfortunately, the problem persists.

Could an EA representative please investigate whether this is related to my EA account authentication, session management, or EA server connectivity?

Thank you.

connectivity
multiplayer
pc
playstation

1 Reply

  • eyupdemirdag's avatar
    eyupdemirdag
    Rising Newcomer
    3 days ago

    Hi,

     

    I’d like to provide additional information from my EA Connection Quality Report.

     

    Connection Quality Results:

     

    • Overall Connection Quality Score: 69/100
    • BT ISP Average Score: 96/100
    • Ping: 85–91 ms
    • Jitter: 0.44–0.83 ms
    • Packet Loss: 0.02–0.07%

     

    Despite the low jitter and packet loss values, I continue to experience frequent disconnections from EA servers.

     

    These disconnections occur both during online matches and while sitting in the main menu, sometimes within just 3–5 minutes.

     

    I have tested different devices and internet connections, but the issue persists.

     

    Could an EA Community Manager or technical team member please investigate whether this could be related to EA account authentication, server connectivity, or routing issues?

     

    Thank you for your assistance.

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