[FC 27] Major Ping Difference in Jordan – Orange Fiber 54ms vs Zain Wi-Fi 7ms

Hello EA SPORTS FC Team,

I would like to report a significant and consistent latency issue affecting EA SPORTS FC 27 players using Orange Jordan Fiber.

I have conducted multiple tests using the same PlayStation 5 and EA account, switching between two different internet service providers in Jordan.

Official EA Connection Quality Report – November 9, 2026

Orange Jordan (Fiber – Ethernet):

• Ping: 52.97–54.81ms
• Jitter: 0.83–0.86ms
• Packet Loss: 0.01–0.04%
• Connection Quality Score: 78–89/100

Zain Jordan (Wi-Fi):

• Ping: 6.15–8.32ms
• Jitter: 0.26–0.46ms
• Packet Loss: 0–0.01%
• Connection Quality Score: 98–99/100

This represents a latency difference of approximately 47ms, with Orange experiencing more than seven times the latency of Zain.

What Orange Jordan Told Me

I contacted Orange Jordan's technical support team, and they stated that there is an issue affecting Middle East servers located in the Gulf region, allegedly impacting all internet service providers.

However, the results from Zain Jordan raise questions about this explanation.

I understand that my tests involved different match types (Champions and Division Rivals), so I cannot confirm whether they were connected to the same EA Game Data Center.

Request for EA's Network Team

Could an EA Community Manager or Network Engineer please investigate the following?

1. Game Data Center Selection: Were my Orange and Zain matches connected to the same EA Game Data Center?
2. Routing and Peering: Could Orange Jordan be using a different or inefficient network route to EA's Middle East servers?
3. Regional Server Health: Are there any known issues affecting connectivity between Orange Jordan and EA's Middle East infrastructure?
4. Technical Escalation: Can this issue be escalated to EA's networking team for investigation?
5. ISP Coordination: Can EA provide technical findings that I can share with Orange Jordan to help them identify and resolve the issue?

Additional Information

• Platform: PlayStation 5
• Game: EA SPORTS FC 27
• Country: Jordan
• Affected ISP: Orange Jordan Fiber
• Comparison ISP: Zain Jordan
• Test date: November 9, 2026
• Evidence: Official EA Connection Quality Report screenshot attached

I am not looking for generic troubleshooting suggestions such as restarting my router, changing DNS, or switching to Ethernet. My Orange connection is already wired, while Zain achieves significantly lower latency even over Wi-Fi.

I would appreciate a technical response from EA explaining the possible cause of this difference and whether EA can investigate the network paths or data center assignments.

Thank you for your time and support.