Holographic player pick glitch

Hi there I am contacting you regarding the player pick I got given from the 1 of 5 level 10 holographic player pick in fc27 I have been given the wrong player who I did not pick I picked kompany and was given lungemburg I need you to fix this can you please reply back to me by email I need to resolve this  as quick as possible thank you I have tried to contact every different department to get this resolved