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Iglicaaa's avatar
Iglicaaa
New Novice
4 days ago
Solved

I just bought the game, and i cant play it!

Bought the game on Steam, linked my EA account, and clicked play. The game starts to load, the window says launching game and it disappears. A second later, a smaller window appears saying: an unexpe...
pc
steam
  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Iglicaaa​ 

    Thanks for the file. Some troubleshooting: 

    1. Download Display Driver Uninstaller (DDU) and the latest WHQL AMD Adrenalin driver. Boot Windows into Safe Mode, run DDU to wipe existing AMD display drivers, reboot normally, and install the clean driver package.
    2. If you are running AMD Radeon Software tuning, AMD Expo, or MSI Afterburner profiles, revert your GPU core, memory clocks, and power limits to factory default settings.
    3. In AMD Adrenalin Software, disable features that hook into rendering such as Radeon Super Resolution (RSR), Radeon Anti-Lag, and Radeon Boost. Also disable the EA App in-game overlay.
    4. If you are using an Insider/preview build of Windows, consider reverting to a regular retail build.

     

    Let us know how you get on with these steps. Thank you. EA_Barry.

    • Iglicaaa's avatar
      Iglicaaa
      New Novice
      3 days ago

      Hey, just did everything you said, I even double checked every setting after installing the latest drivers, and when I first tried to open the game I didn't get the unexpected shutdown window, the game didn't even open, everything just closed including the EA app, I tried to open the game again a minute later, and I got the window again...

      If there is anything more I can do, please tell me. I am well-educated about PCs, I can try anything. Thanks!

      EDIT: just tried to force use different directx and it didn't help...

      • EA_Barry's avatar
        EA_Barry
        Icon for Community Manager rankCommunity Manager
        2 days ago

        Iglicaaa​ 

        Some more troubleshooting steps: 

        1. Press the Windows Key, type cmd, right-click Command Prompt, and select Run as administrator. From the command prompt, run the following commands:
        2. DISM /Online /Cleanup-Image /CheckHealth
        3. DISM /Online /Cleanup-Image /ScanHealth
        4. DISM /Online /Cleanup-Image /RestoreHealth
        5. sfc /scannow
        6. Reboot and retry playing

         

        Let us know if you see any change after these steps please. Thank you. EA_Barry.

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