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Iglicaaa's avatar
Iglicaaa
Seasoned Newcomer
1 day ago

I just bought the game, and i cant play it!

Bought the game on Steam, linked my EA account, and clicked play. The game starts to load, the window says launching game and it disappears. A second later, a smaller window appears saying: an unexpected game shutdown was detected, and it gives me an error code 0xFFFFFFF. After that, I tried to submit a ticket on the EA Help page. I submitted it, but I don't get any email confirmation, nor does it appear when I go to my cases tab. I think I've tried everything: deleted Vanguard, deleted Faceit anti-cheat, repaired the game files, reinstalled the EA anti-cheat, updated Windows, went to services.smc to turn on something on automatic, I've asked Gemini, I tried everything I could, and it is still the same...

Please, guys, HELP ME!!!

pc
steam

4 Replies

  • Iglicaaa's avatar
    Iglicaaa
    Seasoned Newcomer
    17 hours ago

    Hey, just did everything you said, I even double checked every setting after installing the latest drivers, and when I first tried to open the game I didn't get the unexpected shutdown window, the game didn't even open, everything just closed including the EA app, I tried to open the game again a minute later, and I got the window again...

    If there is anything more I can do, please tell me. I am well-educated about PCs, I can try anything. Thanks!

    EDIT: just tried to force use different directx and it didn't help...

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    18 hours ago

    Iglicaaa​ 

    Thanks for the file. Some troubleshooting: 

    1. Download Display Driver Uninstaller (DDU) and the latest WHQL AMD Adrenalin driver. Boot Windows into Safe Mode, run DDU to wipe existing AMD display drivers, reboot normally, and install the clean driver package.
    2. If you are running AMD Radeon Software tuning, AMD Expo, or MSI Afterburner profiles, revert your GPU core, memory clocks, and power limits to factory default settings.
    3. In AMD Adrenalin Software, disable features that hook into rendering such as Radeon Super Resolution (RSR), Radeon Anti-Lag, and Radeon Boost. Also disable the EA App in-game overlay.
    4. If you are using an Insider/preview build of Windows, consider reverting to a regular retail build.

     

    Let us know how you get on with these steps. Thank you. EA_Barry.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Iglicaaa​ 

    Please generate a Dxdiag report and post that here. We may be able to suggest some troubleshooting steps using the info in that file. 

    DXDIAG

    Thank you. EA_Barry.

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