Match Disconnect Bug: Opponent Quit at 5-4 & No Points Received

Hi EA Community Managers and Support Team,

I am writing to report an ongoing issue with match disconnects in Online Seasons on PS5.

During my last match, the score was 4-4 until the final seconds when I scored to make it 5-4. Immediately after the goal, the opponent disconnected / quit the match. When I checked my Season match table, I did not receive the 3 points or the win credit for this match.

This is not the first time this has happened to me. Whenever an opponent force-closes or disconnects after a late winning goal, the game fails to recognize the result properly and awards no points.

I have full screen recordings and screenshots proving the match status, the score (5-4), and the timing of the quit.

Could you please look into this match log and address this issue where quitting opponents prevent valid wins from being registered?

Attachments including a video recording and screenshots are provided below. The match history and results for both my opponent and myself are clearly visible.

In the video recording, right after I score the 5th goal, the opponent quits, disconnects, or uses a glitch—I do not know the exact method—causing the match to end without awarding the win to my account. I have experienced this issue multiple times before, but now I have reached my breaking point. This is completely unfair. Do we play these matches and put in so much effort just to be cheated out of a victory like this?

I demand that this user receive severe penalties immediately and that I be updated on the outcome of this report. I have also just submitted a report via the "Report a Player" page under Case Number #256406563. I felt the need to create this forum thread specifically to provide the screenshots and video evidence as proof.

Thank you.