Saving issues every update

I play on Xbox one and usually after every update I am unable to save game data.. 

When I try to play Career mode, Player Career or Live Manager mode, the game will not let me create a save or recognise previous saves. These means that I am unable to get any of the season pass rewards as I miss out on 2,000 SP each week. 

I have tried hard resets of console, uninstalled game and re-installed.. I have tried many ways to contact EA for help but cant seem to find any live chat options. 

Please help.