Server change problems in Jordan
Hello EA Support,
I am a player in Jordan using Zain Fiber internet. Until recently, my ping in EA SPORTS FC 27 was around 8 ms. Today, it suddenly increased to a stable 66 ms.
At approximate...
Forum Discussion
Adding another report from Jordan on PlayStation, using Mada internet.
My usual ping was a stable 8 ms and was still normal on Friday, 23 October 2026. On Saturday, 24 October, it increased to a stable approximately 70 ms. I tested a second internet provider on the same PlayStation and got essentially the same ping. This is a consistently higher baseline, not intermittent ping spikes.
Together with the Zain Fiber report above, this suggests the issue may affect more than one provider in Jordan. The cause is not yet confirmed. I suspect a change in game data center selection or routing, but I have not independently verified the server location or that the Tel Aviv data center is unavailable. The timing alone also does not prove that Friday's maintenance caused it.
EA team: please investigate data center selection and regional connectivity for players in Jordan, including access to the Tel Aviv data center, and escalate these reports to the connectivity team. Please let us know whether this is a known issue and what diagnostic information would help.
Other affected players: please add your country, internet provider, platform, usual/current ping, when it started, and whether testing another provider changes the result. This would help establish the scope of the issue.
I am experiencing a sudden and significant increase in ping in EA SPORTS FC 27, specifically in Ultimate Team Division Rivals and Champions.
I am based in Amman, Jordan, and use Zain Jordan Fiber with a wired Ethernet connection on PS5. My ping was consistently around 6–8 ms before suddenly increasing to approximately 66–71 ms over the past few days.
Here are my connection details:
Platform: PlayStation 5
ISP: Zain Jordan Fiber
Connection type: Wired Ethernet
Previous ping: 6–8 ms
Current in-game ping: Approximately 66–71 ms
EA Connection Quality Report: 31.4 ms ping, 4.57 ms jitter, and 0.08% packet loss
Recent match history: A match recorded 70.86 ms ping, with 0.13 ms jitter and 0.08% packet loss.
I contacted my ISP, and they advised that the issue might be related to the game servers. I have not changed my internet connection or network setup, and the sudden increase has occurred across multiple matches.
Could you please investigate whether there have been any changes to the FC 27 matchmaking data centers, server routing, or connectivity affecting players in Jordan and the Middle East?
I would appreciate it if you could escalate this issue to the appropriate technical team rather than providing only general troubleshooting steps, as my connection previously delivered consistently low ping.
Please let me know if you require any additional information or diagnostic results.
