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Wanot_07's avatar
Wanot_07
Seasoned Newcomer
4 days ago

Ultimate Team Error After Winning Match – Win and Objective Progress Not Counted

Hello,

I would like to report a recurring issue in Ultimate Team.

I completed and won a match normally. However, immediately after the match ended, I received the following error message:

“Ultimate Team is unable to process your request at this time.”

I was then kicked out of Ultimate Team and returned to the main menu. When I entered Ultimate Team again, I received a message stating that I had disconnected from my previous match.

I did NOT disconnect or leave the match. The match had already been completed and I had won it before the error occurred.

Because of this issue:

  • My win was not registered correctly.
  • The game treated the match as if I had disconnected.
  • My progress toward Objectives was not counted, even though I completed the required objectives during the match.
  • This has happened to me more than once.

This is extremely frustrating because I am losing both match results and Objective progress due to a server/game error that happens after the match has already finished.

Please investigate this issue and check my account/match history if possible. I would also like to know whether my missing Objective progress and match result can be restored.

I can provide the approximate date and time of the match, my platform, EA ID, and screenshots/video if required.

Thank you.

progress issue

1 Reply

  • xXMJM_009Xx's avatar
    xXMJM_009Xx
    Newcomer
    53 minutes ago

    Same thing happened to me expect it’s been 4 times where the EXACT same issue happens I best someone and even before I can reach the end screen at the end of the game it kicks me from ultimate team and then gives me a dnf applier which sucks because it messes up progress and makes the game unplayable and is robbing me of wins. I can provide gameplay footage, time and all of that if needed. Fix your game EA.

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