FC 27 PC – Frequent Ultimate Team Disconnects Despite Stable Internet

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Hello EA Community Managers and Technical Support Team,

I'm requesting your attention regarding a persistent connectivity issue in EA SPORTS FC 27 Ultimate Team on PC (Steam), which has remained unresolved for several weeks, including today, October 23, 2026.

The Issue:

I frequently receive the error:

"Unable to connect to the EA servers. Please check your Internet connection, make sure the Platform Client is online and try again."

This happens randomly during Division Rivals and Rush matches, after matches, and sometimes while navigating Ultimate Team menus.

The issue is extremely frustrating because it causes unnecessary match losses and negatively affects my competitive progress.

Key Findings:

• Platform: PC (Steam / EA App)
• ISP: IndiHome, Indonesia (Wired Ethernet)
• EA Connection Quality Score: 96–99/100
• Normal in-game ping: 16–20 ms
• Intermittent latency: 50–86 ms, sometimes reaching 300–400 ms
• Sometimes I can complete 5–7 consecutive matches without issues, but disconnections eventually return.
• My general internet connection remains relatively stable during testing.

Most Important Evidence:

I tested the exact same PC, EA account, and game using a mobile hotspot instead of IndiHome.

I successfully completed six consecutive matches without disconnections, with approximately 30 ms ping.

This suggests a potential ISP-to-EA connectivity issue, although the exact cause remains unknown.

Troubleshooting Already Completed:

• Reinstalled FC 27 and EA App.
• Restarted PC and router multiple times.
• Updated network drivers.
• Cleared EA App cache.
• Checked router settings and enabled UPnP.
• Tested using Ethernet.
• Monitored network connectivity using Command Prompt.
• Contacted my ISP for technical assistance.

Unfortunately, none of these steps has permanently resolved the issue. EA's troubleshooting articles have also been unhelpful in addressing this specific problem.

Request to EA Community Managers:

Could a Community Manager please acknowledge this issue and help escalate it to the appropriate EA networking or technical team?

Specifically, I would appreciate an investigation into:

1. Repeated EA Ultimate Team session disconnections.
2. Potential game data center or network routing issues affecting Indonesian players.
3. Possible server-side errors or session termination logs.

I am not claiming the issue is necessarily caused by EA, but I need assistance identifying the actual cause so that EA and my ISP can investigate it properly.

After weeks of troubleshooting and losing numerous matches, I would greatly appreciate more than another generic troubleshooting article.

Thank you for your attention. I hope this issue can be investigated further.