Hof Game ISSUE

Hi EA

I'm hoping you can help me resolve an issue with the HOF Unleashed objective.

Multiple games were lost due to opponent disconnects, but still counted towards my 25-game quota, preventing me from completing the objective and claiming the rewards.

I've contacted EA Support, but they've requested screenshots, which I cannot provide retrospectively as I had no idea these disconnects would affect my quota.

Could you please look into this and help escalate the matter? I'd appreciate either having the affected games recredited or receiving the rewards I missed out on.

I don't believe I should be penalised for disconnects outside my control.

Thanks for your help.