Missing my two players #256153968 HELP ME EA

I recently bought Gordon and Kluivert (Monday) and was using them last night. Came back from work today to the game updating, I then go on to ultimate team and they aren’t there. No sbcs done with them going in as they weren’t even there a concept players and my coins balance was the same. Even check my quick sells and they aren’t there. Been in touch with the help desk but is there anything else I can do?