they don't care, same happened to me yesterday ,m 3m coins gone, appeal denied with a generic deny email
its a joke
Honestly, it’s embarrassing how EA is handling these situations. There seems to be no way to speak directly to an advisor who can review your case and help you recover what you’ve lost. They don’t even offer alternatives, such as removing the restriction after a certain period or giving you a second chance. Instead, they just send automated responses and close the case, without caring about the damage they cause to players. It’s frustrating that nobody seems willing to help.
So what makes it worse
I have 2 cases open
one case they have CONFIRMED to me my account was accessed by an unauthorised party and they confirmed that for me in writing
but the appeal still says “you distributed coins appeal denied”
you literally can see why the account distributed coins , because it was hacked and EA have even confirmed that
yet nothing still banned and can’t get anything back until unbanned
