“My account was banned.”
“I was playing for two nights in a row, and suddenly my account got suspended. I don’t know why, I don’t use hacks or do anything wrong in the game. I would like to know what happened.
Name: Silva7
ID: *snip*”
(CM: Edited to remove User ID. Keep it secret, keep it safe! 🧙♂️)
Our Terms of Service team can investigate this for you if you feel there's been a mix-up. Follow the steps below to send in a ban appeal.
If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.
- Open the webform.
- Fill out the form with as much detail as possible.
- Select Submit.
- Then select Email us.
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.
- EA_Lanna
