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dbbzefecdj0r's avatar
dbbzefecdj0r
Rising Newcomer
6 months ago

“Scouting Camp Penalty Shootout Glitch – Request for Compensation"

Hello EA Team,

While playing Scouting Camp, my match ended 2–2 and went to penalties. After my opponent missed, the game glitched — Buffon started walking and Lamine Yamal went inside the goal. The penalty shootout was completely ruined.

I am attaching screenshots and videos as proof. Kindly review this issue and provide compensation for the lost gameplay/rewards.

Thanks,

Himanshu

FC Mobile uid - [removed]

GOD_Himansiuu07 - username

android

3 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi dbbzefecdj0r​, 

    I'm sorry to hear about the glitching. I can recommend some troubleshooting that may help limit the occurrence of glitches. Can you share your device type? 

    - EA_Lanna

  • dbbzefecdj0r's avatar
    dbbzefecdj0r
    Rising Newcomer
    6 months ago

    The issue is correct now but what about my progress/ rewards i was in the final round of my scouting camp

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi dbbzefecdj0r​, 

    I understand how disappointing it must feel to lose out on progress. Unfortunately, we don’t have a way to restore or adjust match results.

    It’s good to hear the issue isn’t happening anymore. Glitches can pop up for different reasons, sometimes due to connection hiccups or device software — so running a quick round of troubleshooting can help reduce the chance of it happening again.  I've shared two guides below to help with that. Choose the one that matches your device type:

     

    - EA_Lanna 

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