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x9stkgji1203's avatar
x9stkgji1203
Rising Newcomer
4 days ago

672-Hour Ban Without Any Violation – Concerned About Future Account Bans

Hello EA Team and Community,

 

My FC Mobile account was banned for 672 hours, and I honestly do not understand why this happened. I have never used any third-party applications, cheating tools, unauthorized software, or VPN services. I have always played the game normally and followed the rules.

 

I submitted an appeal to EA, but unfortunately, it was rejected without providing me with a clear explanation of what caused the ban.

 

I now have only 10 days remaining until my ban expires. However, I am very worried that the same ban could happen again, even though I have not done anything wrong. I am also afraid that my account could be permanently suspended or closed by mistake.

 

I have invested a lot of time and effort into building my account, and losing it because of a possible detection error would be extremely frustrating and unfair.

 

I kindly ask EA to review my case again, clarify the exact reason for the ban, and ensure that my account will not face another unjustified suspension after the current ban expires.

 

I simply want to enjoy the game and play fairly without worrying about losing my account.

 

Thank you for your time and understanding.

android
freezing

2 Replies

  • x9stkgji1203's avatar
    x9stkgji1203
    Rising Newcomer
    4 days ago

    I have honestly reached the point where I have accepted this ban, but what happens next?

     

    How can I feel confident spending money on this game in the future if my account can be suspended without a clear or convincing explanation? It is extremely frustrating to invest so much time, effort, and money into a game, only to feel that everything could be taken away at any moment.

     

    As a player who has spent real money on FC Mobile, I deserve to feel that my account and investments are safe. If account suspensions can happen without clear justification or proper transparency, how can players be expected to continue spending money and supporting the game?

     

    I am not just disappointed about losing access to my account. I am losing trust in the game itself. I hope EA understands that this situation affects not only players' accounts but also their confidence in spending money on FC Mobile.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi there. Please note that account sanctions and bans cannot be reviewed or modified on the public forums.

    Our dedicated team will review your appeal and examine your account history after you submit a dispute on our help website. If your appeal has already been reviewed and denied multiple times, we are unable to overturn that decision or provide any additional information on the forums.

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