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mfbyurwfds68's avatar
mfbyurwfds68
Newcomer
2 days ago
Solved

"Account locked code 0x00102710 for more than 48 hours"

Account locked code 0x00102710 for more than 48 hours" I apologize, I used the wrong program and it turned out to be a hack. 

My account was suspended for a number of hours But the account is still suspended for 4 or 5 days. I hope you will excuse me and correct the mistake. 

  • Hi mfbyurwfds68​

    If your in-game message says the ban is for a few hours, but more than 24 hours have passed, our Terms of Service team may need to check this out for you. 

    Please follow the steps below to send in a ban appeal, and they'll investigate.

     If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

    • Open the webform
    • Fill out the form with as much detail as possible.
    • Select Submit.
    • Then select Email us.

     

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

    - EA_Lanna

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi mfbyurwfds68​

    If your in-game message says the ban is for a few hours, but more than 24 hours have passed, our Terms of Service team may need to check this out for you. 

    Please follow the steps below to send in a ban appeal, and they'll investigate.

     If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

    • Open the webform
    • Fill out the form with as much detail as possible.
    • Select Submit.
    • Then select Email us.

     

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

    - EA_Lanna

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