Forum Discussion

Newcomer

19 hours ago

Solved

Account Suspended – Error 0x00102710

Hello, I didn’t do anything wrong, but my FC Mobile account shows error 0x00102710. It says “banned for hours,” but 5 days have passed and nothing changed. Please fix my account. Thank you.

android

EA_Lanna
19 hours ago
Hi gu5zd91f47yz,

This isn't something we can help with through the EA Forums. Our Terms of Service team can investigate bans and suspensions if you send in a ban appeal. I've shared the steps below:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

19 hours ago

Hi gu5zd91f47yz,

This isn't something we can help with through the EA Forums. Our Terms of Service team can investigate bans and suspensions if you send in a ban appeal. I've shared the steps below:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna