Account Suspended After Using Emulator – Request for Review

Hello EA Support Team,

My account was temporarily suspended after I logged into FC Mobile. I would like to explain my situation and kindly ask for a review of this suspension.

My phone was broken for a period of time, so I used an emulator (BlueStacks) only because I had no access to my phone and I did not want to lose my progress. As soon as my phone was repaired, I immediately returned to playing only on my mobile device. I never intended to break the rules or gain any unfair advantage.

I fully respect EA’s rules and I sincerely apologize if my actions caused any violation without my knowledge. I kindly ask you to review my case and lift the suspension if possible. I truly enjoy this game and I promise to follow all the rules strictly in the future.

Thank you very much for your time and understanding.

Kind regards,

• FCgreenboys