Account suspended and no response to appeals
Hello EA,
My EA SPORTS FC Mobile account was suspended without any clear reason or evidence of any violation.
I have submitted multiple appeals and follow-up requests, but unfortunately, ...
Forum Discussion
EA_mplsnow
Community Manager
Community ManagerHey fxfda0c3sy97,
Thanks for taking the time to explain the situation. I'm sorry to say, but we aren't able to support or escalate appeals here on the forums, as we don't have access to account information or the necessary records to investigate.
If you feel that an action was placed on your account incorrectly, please continue to follow these steps and create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you.
In the meantime, please keep an eye on your case history page for your appeal status, and the ToS team will reach out via email once that review is complete.
That said, since you've mentioned creating a few appeals in the past, if you've received an appeal-declined message, it would mean the team has found evidence supporting the ban. However, as long as the team doesn't respond with a message stating they consider the decision final, you'll still have an opportunity to appeal.
Thank you for your response and for your concern.
I would like to clarify that I have contacted EA Support several times and submitted multiple appeals, but I have not received any response so far.
I also checked my account's penalty history, and there are no penalties or violations listed. Therefore, I do not understand why my account was suspended.
Could you please help me find out the reason for this suspension or guide me to another way to contact the appropriate support team directly?
I would truly appreciate your help. Thank you.
- EA_mplsnow
fxfda0c3sy97 I'm sorry to say, but we don't have insight into account actions and aren't able to discuss that. Can you try using this web form to submit an appeal instead?
We have more information on FC Mobile suspensions here: [FCM] How to appeal a Ban or Suspension