Ads not playing/recognised

Product: EA SPORTS FC Mobile
Platform:Android Phone
What's your device's make and model? Honor 20 Lite
What's your device's firmware? 10.0.0
What is your game version? 20.1.03
In what game mode did the bug occur? Ads
How often does the bug occur? Every time (100%)
What happens when the bug occurs? TOTY ads, Quest ads and store ads aren't recognised as watched and thus unable to complete objectives/milestones for daily rewards. Only ever shows British Heart Foundation and Think! quizzes/ads that don't actually grant any rewards. Sent message 12hours ago via Chat/Help function in the game but no response
What time did you see the bug? (HH:MM AM/PM) 6.45am til present

‌

See screenshots attached

10 Replies

mendozzamagic
Hero+
2 years ago
@4xyixpndqsd2 Thanks - info has been passed on
env41dvl4cl4
2 years ago
I am having the same problem
9d6f66ed1490883
2 years ago
Product: EA SPORTS FC Mobile
Platform:Android Phone
What's your device's make and model? Galaxy S22
What's your device's firmware? 14
What is your game version? 12.2.1 (a44)
In what game mode did the bug occur? Ads
How often does the bug occur? Every time (100%)
What happens when the bug occurs? Gold rewards not given Video doesn't play. Other options available like quiz and courses
What time did you see the bug? (HH:MM AM/PM) Every time I play!
‌
New adds by the British Heart Foundation are not giving gold rewards for the last two days!
KinAce24067
2 years ago
@mendozzamagic yes, it also happens to me as well.
As f2p player we're so dependent on ads to get gems, and now especially in this new Heroes batch came we need/must to watch ads to keep our progress in mode "The Motor" requiring charges.
Please help us.
d731feeca5445a8
2 years ago
I don't know about elsewhere but here in India we don't get to view any advertisement to earn rewards. Now watching video in the expedition, The Motor is necessary to progress. How are we supposed to progress without ads?
Please help
EA_Pulsar
Community Manager
2 years ago
Thanks to all of you for your reports. Our team will investigate this.
9028a98eb7bf9a5a
Rising Newcomer
2 years ago
I can t play ads!
EA_QueenBee
Community Manager
2 years ago
Hey @9028a98eb7bf9a5a,

The team's looking into this for us. Hopefully they'll have a fix for it soon.
aj313zo47lqt
2 years ago
My user id is [Removed, do not post your User ID please - Admin.]

My problem is i cant watch ads in my mobile .i using samsung smartphone. I tried doing reinstall it and chocking that any updats are pending or not but never shows ads in the game.please enable it

Thanks.
zgeawfjbxidk
2 years ago
Hello.
I'd like to complain about how FC Mobile won't let me play ads since 6 months ago.
There was an update on 26 September 2023 (changed from FIFA, to FC Mobile); and then suddenly everything was reset, the players were gone, I lost my coins, everything became awful.
[Update: 7Dec2023] It's been a month or so that I can't play any ads. The "WATCH" ad buttons are gray.
[Update:29Feb2024] I still can't watch any ads. And now there's a "Watch Ad" step in the Event progress. How am I supposed to move forward with the event if I can't watch any ads to pass through the point??? This is so annoying.
I've uninstalled and installed the app several times, but still nothing was fixed/changed about the error on the "Watch Ad" button for me.
I attached a screenshot of the latest error.
Please do something about it. I don't know about the others, whether anyone out there has the same issue with me; but please do something.

Regards,
Val