An error occurred in the weekly challenge and I did not receive your money The p

Product: EA SPORTS FC Mobile
Platform:Android Phone
What's your device's make and model? S21PLUS
What's your device's firmware? Fc mobil
What is your game version? Fc mobil 20.1.03
In what game mode did the bug occur? Emotes/Logos/Crests
How often does the bug occur? Rarely (0% - 9%)
What happens when the bug occurs? I played the weekly challenge and won it, but I did not receive the reward. It appeared that I received the reward, but the reward did not appear on me.
What time did you see the bug? (HH:MM AM/PM) 21:15

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593417042169438208 Hand the account I had an internet error and the reward did not appear