Its been more than 25 days my quests section is not working, tried every steps cleared app cache, restart my phone, checked my network, uninstall the game then install it, I tried every step and the issue is still there and there is no problem with my device, my device is up to date. I lost many rewards form quests that I can earn easily. 25 plus days, seriously. It is really frustrating.
Added the attachment of my issue.
Did you contact EA support?
Yes bro but they are giving me same replies again and again. Repeating the same steps that I have already done. They are not helping me seriously.
All they do is provide us an article regarding troubleshooting problems. Here's another discussion with the same issue LINK
You can try asking the Community Manager for help.
Community ManagerSo there was no single quest available in the quest section for the last 25 days on your account, correct? Even the TOTY?
Well, this is what is happening at the moment when you finish all of the available quests, in fact, it has been like that for a long time. Was reported ages ago, but the fix never arrived.
Yes correct, TOTY or currently on going quest which I dont know, Quest section is totally blank and only yellow bar is showing, which show claim, but nothing works. I can easily earn rewards from quests which I lost in last 25 plus days. Fix this isssue please, and also give me some rewards that I could do from quests that I usually do. Please fix this.
Above is the attached image, where I can't see my quests. I have uninstalled and re-installed the game, still it's the same.
Why the fix not yet arrived. I am really fed up with this. Also got no update about this. Is this going to be solved or not.
They say that it has been passed on to the team which makes us believe that our part is over and it's all upto the team but the main issue is that the team never fixes the issue and our case is never resolved. All we are left with is false hope believing that the fix will arrive soon. There are case for which fix hasn't arrived since ages. It seems futile reporting our problems cuz all we get is "I have passed this on to the team" whom I don't criticize for as he has done his job and he can't just go on and talk badly about his employer.
Community ManagerI’ve shared this with the team for review, but I don’t have any updates at the moment. I’ll let you know as soon as I receive any new information.
Community ManagerCommunity Manager
