App suddenly crashing mid-match

So, I went 24 hours with no problem and then entered a league tournament match and the app just got stuck. I’m including a screenshot. Since it’s a VSA-style match the action usually just starts right away, but in this case my striker has the ball at his feet, but won’t move or kick the ball. The “kickoff” button is weirdly present (which is never usually there) and the players are all subtly “bobbing” in place (like they’re breathing), so it’s not as though the screen is frozen, but they are totally unresponsive to any inputs. Also, there is no timer, so the game appeared as though it would just remain like this I definitely. I waited a couple of minutes just to see if the 1:30 timer might still be running in the background, but ultimately had to force quit the app. And, as usual, I got stuck with a forfeit\loss.

EA, when are you guys going to accept that there is a deeper problem going on here? The app is not performing the way it’s supposed to on iPads (at least 9th generation ones anyway) and we’ve been reporting it for weeks. I know you say you haven’t been able to replicate the results yourselves, but then where does that leave us. We, your customers, keep having problems. Are you making any further attempt to resolve them, or are you just done with us?