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c0nfusedthinker's avatar
c0nfusedthinker
Seasoned Newcomer
24 hours ago

Appeal Against Unfair Suspension – EA FC Mobile Account

Subject: Appeal Against Unfair Suspension – EA FC Mobile Account

Account UID: <REMOVED>

Dear EA Support Team,

I hope this message finds you well. I am writing to formally appeal the temporary suspension placed on my EA FC Mobile account, which I believe has occurred by mistake.

Account Details:

  • Game: EA FC Mobile
  • Account UID: <REMOVED>
  • Suspension Message: “Suspended Account [0x00102710] – banned for hours

I would like to respectfully state that I have not violated any EA Terms of Service or Fair Play rules. I do not use cheats, hacks, bots, VPN manipulation, third-party software, or exploit any in-game bugs. I strictly play the game in a fair and legitimate manner.

This suspension has come as a surprise to me, as I have always maintained fair gameplay and followed EA’s guidelines. I believe this may be due to an automated system error, false detection, or unusual in-game activity mistakenly flagged.

Even there’s No Penalty History in help.ea.com

I kindly request you to:

  • Review my account activity manually
  • Reconsider and remove the suspension
  • Provide clarification if any specific action triggered this ban, so I can avoid it in the future

EA FC Mobile is a game I genuinely enjoy, and I value my account and progress deeply. I assure you of my continued compliance with all EA rules and fair play policies.

Thank you for your time and understanding. I look forward to your response and a positive resolution.

Yours sincerely,

EA FC Mobile Player 

<REMOVED>

[CM - Edited to remove account details]

6 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hey c0nfusedthinker​

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.

    We're unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete. Thanks! 

  • r85191neadoe's avatar
    r85191neadoe
    Seasoned Newcomer
    12 hours ago

    look at this no violations still my account is suspended for 9 days.this is insanity man.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hey r85191neadoe​,

    This will generally show violations affecting your entire EA account, though certain titles may not appear here, depending on how they're connected to the account. 

    That's likely the case with a mobile title like this, but you can still appeal with the webform link in your screenshot and the Terms of Service team will take another look. 

  • r85191neadoe's avatar
    r85191neadoe
    Seasoned Newcomer
    11 hours ago

    why did my account got suspended for no reason atleast i need a reason for that you know

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