Appeal for Gem Charging Ban on EA SPORTS FC Mobile Account
Hello EA Support Team,
I hope you are doing well. My name is Mahmoud Mowafi and I play EA SPORTS FC Mobile. Recently, I noticed that I have been blocked from buying gems in the in-game store.
I understand this may be a security or policy issue, but I would like to request a review of this restriction.
I have been playing the game actively and purchasing gems, but I may have used a third-party store in the past that I now understand may violate EA’s policies. I want to make sure my account is fully compliant, and I am ready to use only official EA purchase methods from now on.
Could you please:
- Explain why my account was restricted from charging gems?
- Review and remove the restriction if possible?
- Let me know how I can safely purchase gems in the future?
My account details:
- EA Account Email: [edit: email address removed]
- Player ID / In-game name: <removed>
- Approximate date when the restriction happened: 3-4 months ago
Thank you for your help. I appreciate your time and support.
Best regards,
Eng.Mahmoud Mowafi
Hey MowafiX0,
If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.
We're unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete. Thanks!
