Bug: No Main Players from 7500x2 Pack (Inv Full)

Hello EA Sports FC Mobile team and community,

I'm reporting a frustrating bug with pack openings in FC Mobile that resulted in me losing 15,000 gems without getting the proper rewards.

On December 23, 2025, I purchased and opened two 7500 Gems packs (totaling 15,000 gems deducted from my balance). My player inventory was at the max limit of 1200 players at the time.

In pack cover it showed high-rated/main players (111+) but after opening, I only got base/low-rated players (or possibly just coins/no new players added). I didn't receive the actual main players that were supposed to be in the packs.

This seems like a bug because the game should handle inventory limits better—maybe prevent opening, auto-sell extras, or convert to coins properly. Instead, my gems are gone, and I got worthless rewards.

Please investigate this and compensate me with an equivalent 15k Gems pack, 15,000 gems refund, or a high-value player pack to make up for the loss.

Thanks for looking into this—I really enjoy the game otherwise and hope this gets fixed soon!