Bug Report: Kick Off Missions Missing from Activity Tab

UID: [Removed - CM]

Issue: Missing Content / Bug Report

Description:

Since the latest TOTY update, the Kick Off Missions tab is completely missing from my Activity/Quests menu. Despite completing the required match requirements, I cannot see the missions or claim the associated rewards (including Gems and Draft Tokens).

I have already tried restarting the app and clearing the cache, but the tab remains missing. Please verify my account eligibility and restore the mission tab or grant the missing rewards to my account.

android

EA_Pulsar
1 day ago

⚠️ Marked as Solution for Visibility Purposes Only

Hi everyone — thanks for reaching out on the forums. I have a quick question to help narrow this down: can you confirm whether the Kickoff Mission closed right after you claimed the Day 7 reward on your account?

20 Replies

6xlusjfzluck
Rising Newcomer
4 days ago
Yes I also can't see kick off missions in activities
6xlusjfzluck
Rising Newcomer
4 days ago
Yes I also can't see kick off missions in the
quvlwqugochr
Seasoned Newcomer
4 days ago
same here in IOS
ei0h3q9bt92g
Seasoned Newcomer
1 day ago
I am not able to play my kick off mission 😭 😔 i need token and dimond for toty it's a bug I want the kick off mission updated in my fc account 😕 😔 please 🥺 ea ea I am not getting a good player 😞 . At least give the mission
Screenrecording_20260119_211904_com.ea.gp.fifamobile.mp45.7 MB
jh6l6ovi5eg8
Rising Newcomer
1 day ago
My game uid is

[removed]

I want to report that in my account kickoff mission event is not available or not showing in which there is 50 kickoff draft vouchers and 20,000 gems are there

I reinstalled the app and linked with EA account after that also it doesn’t resolved that problem and till now it wasn’t fixed yet

please fix this glitch as soon as possible cuz it is unfair that others are getting reward but I can’t able to received it
l0gae0k3rnzu
Seasoned Newcomer
1 day ago
Lol. It's only for new accounts. Those who were already playing before toty update will not get it. If you are indeed a newcomer. Then considering rerolling or creating a new one, u won't be losing much
EA_Pulsar
Community Manager
1 day ago

⚠️ Marked as Solution for Visibility Purposes Only

Hi everyone — thanks for reaching out on the forums. I have a quick question to help narrow this down: can you confirm whether the Kickoff Mission closed right after you claimed the Day 7 reward on your account?
EmptyVoid765
Seasoned Newcomer
1 day ago
Username:kdkekeoel

Uid: [Removed - CM]

Cannot view the kickoff updated missions.
senxrkopbcp1
Newcomer
3 hours ago
To clarify: the Kickoff Mission tab NEVER appeared on my account since the start of the TOTY event. It has been completely missing from the very beginning, so I couldn't claim any rewards. Additionally, the UEFA Primetime Matchday 7 player pick interface is also broken/not working for me. It seems my account is failing to load multiple event-related interfaces.

UID: removed

Devices: Xiaomi Redmi Pad SE11

Please investigate this account-level synchronization error.