Forum Discussion

axaac_fan's avatar
axaac_fan
Newcomer
4 months ago

bug

i have a bug where im comected to everything and i try to enter on to redeem a code it says it doesn't exist

 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi axaac_fan​ — it’s likely you’re logging in with a different EA account than the one you used in-game to link your profile. Please double-check your login details. I’d also suggest opening the page in an incognito tab and trying your different email addresses to make sure you’re signing in to the correct account.