Hello; I purchased (fc points 62000) from the game store for 25000 Egyptian pounds, equivalent to $477, on 3/10/2026 at 12:00 AM, and I haven’t received anything yet. Please note that there is a screenshot of the payment process which I will also attach.
Community ManagerHi there. Welcome to our forums. For missing points or failed transactions, please follow the troubleshooting and contact steps in our forum guide: Missing or Failed Purchases Guide
Also, please avoid posting payment receipts or transaction screenshots publicly to protect your personal account information. If needed, you can attach your receipt directly and securely when contacting an advisor through in-game Customer Service. Thanks!
