Can’t Claim Badge Reward

Thanks for the extra details. I’ve merged your posts into this thread to keep the reports together, and we’ve forwarded the issue to the team for review. We’ll share any updates here once we have them.

Collected the players in UEFA Dream chasers to Collect a reward. But it didn't work.

Hello EA,

I cannot claim my reward from the Right Flank Attack event in FC Mobile.

I keep getting this error: UNKNOWN ERROR [500006].

I have tried:

- Changing network

- Reset network settings

- Reinstalling the game

- Logging out and logging in again

But I still cannot claim the reward and I have not received the 20,000,000 coins.

My details:

EA ID: (isi EA ID kamu)

User ID: Removed 

Device: iPhone

Login Method: EA Account

Please help me fix this problem or send the reward to my account.

Thank you.

Have been waiting for EA to fix this since Wednesday.

Hello, The gift request is stuck on an error, could you please help? It's giving a system error.

I am unable to claim the reward and boost for Right Flank Attack group from UEFA Dreamchasers badge. It saids unknown error and redirects to home screen (see video attached). Happens on both Android and iOS

Issue Description:

After successfully completing the Right Flank Attack group in the UEFA Dreamchasers event (3/3 players collected — Bale, Michel Salgado, Makaay), I am unable to claim the reward of 20,000,000 coins. Tapping the CLAIM button results in the following error:

Error: UNKNOWN ERROR [500006]

“Sorry, something unexpected went wrong. Please make sure you have a reliable network connection and try again.”

Error Reference: 8FV6XjbkQwi5YopFCfP2dw|GuPTdFE-QP-POs2s4A1MJw

User ID: removed

Steps to Reproduce:

1. Complete the Right Flank Attack group (3/3 players)
2. Tap the CLAIM button for the coin reward
3. Error [500006] appears immediately

Additional Info:

• Network connection is stable
• Issue persists after retrying
• All event criteria have been met

My league members and friends have experienced this since just after the player reset to claim Bale, Salgado and Makaay.

Has anyone else experienced this? Any fix would be appreciated.

mendozzamagic​ 

I've completed all the activities, but I can't claim the reward.

After claiming the reward, the message shown in the first image appeared.

[UID removed - CM]

(CM: Edited to remove mass tags. Please remember about forum rules)