Hii fc mobile team, I'm facing glitches in balloon d'or event matches...the screen is getting stuck on loading screen in some matches of ballon d'or event - in Harry kane ballon d'or matches and last match of "pantheon of stars" section...since those matches has ballon d'or tokens i won't be able to get rewards then... please fix it asap 🙏😭
CM: Updated thread title for clarity and context.
Community ManagerHi there, thanks for reporting this loading issue. Could you please share the device and OS version you play on? I also recommend trying to restart your device, clear your cache, and disconnect and reconnect your Wi-Fi if the loading screen gets stuck. It might also help to free up some additional space on your phone. Let me know how it goes!
My Device - Redmi 8
OS Version - 11.0.12 (MIUI)
Android Version - 9 PKQ1.190319.001
And i already tried restarting my device, clearing cache, reconnecting to wifi..and I have 5gb storage left in my phone which I think is decent....
Other issue -And after recent ballon d'or week update I am also facing less ping issue even when my wifi speed is fast
If it's developement issue, please ask developers to fix the ballon d'or matches glitch 🙏I wanna get pool a player and i really need those rewards in order to get it
Thank you🙏
Community ManagerThanks for sharing your device details! Since this is an older phone, you may be hitting performance or compatibility limits, but we can try a few things to help it run more smoothly.
To help with your high ping, try turning off your Bluetooth while playing, since its signal can sometimes interfere with Wi-Fi on older devices.
You should also go into your phone settings under Wi-Fi, look for Traffic Mode, and set it to Extreme, or turn off any dual-network boosting features.
Go to Settings, Connection and sharing, Private DNS, and set it to Google DNS.
To help with the Ballon d'Or loading glitches, lower your graphics to Low and resolution to Standard, and free up memory by uninstalling old apps or removing files.
Let me know if those steps help get you back into the matches!
