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85gpx9pdee1y's avatar
85gpx9pdee1y
Seasoned Newcomer
6 months ago

Carnival bug - getting stuck in the Carnival tutorial dialogue

Hi I am getting a bug to access the carnival event. I receive the welcome message (see screenshot) but then the screen gets stuck, I cannot scroll to the main or gallery chapter and cannot do anythin...
android
freezing
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
6 months ago

Update: Thank you all for sharing your info with us. The issue should now be resolved. Please let us know if you experience any further problems.

Thank you for bringing this issue to our attention. We're currently investigating it and would appreciate your help. Could you please send me a direct message with your User ID? This will help our team significantly. 
Thank you for your support.

  • g8ny127pgplu's avatar
    g8ny127pgplu
    New Novice
    6 months ago

    I still get the same error/my id is aannggxxlll the freeze hasn't been fixed yet

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