Charged twice but didnt received any package

I was charged twice in webstore, tehen I subsequently filled out a form and submitted it to the customer support team. I also sent my payment receipts and transaction history. They said they would get back to me within 24 hours, but it has been nearly 72 hours and I haven't heard anything. I am sharing what I wrote in the form below.  I wouldn't have guessed that EA would be so reckless about the matter.

I was charged twice—at 22:35 and 22:37—on October 4, 2026, but the transaction did not go through. The transaction only succeeded when I made the purchase again at 22:29. I am requesting a refund for the charges. I previously provided this information to you but received no response. It is not possible to purchase three "Web Boosters" in a single day; three payments were made, yet only one package was delivered.