Complaint regarding some bugs

Dear Ea Sports,

I am a very old player of your game Fc mobile which was formerly called Fifa Mobile. I have been playing this game since 2022.

Everything was going good and I was getting very good players but from recent few months there is a bug that even if I purchase so much currency(fc draft vouchers) and use them I do not get a higher rated player at all. Everyone getting a 117 ovr player(currently highest ovr players) twice a week for doing nothing but I am not getting even a 116 ovr player(currently second highest ovr player). Suddenly this bug occurred in my id since the Toty Event 2026 which came with the fc draft vouchers. 

The main thing is players not playing regularly are opening only one pack and  getting 117-116 ovr players which shows probability of only 1%. One of my schoolmate got five 117 ovr players in 5 weeks but me being a regular player doing frequent top ups not getting a single 116 ovr player.

So my request is please fix this bug which has occurred in my Ea sports fc mobile id.

I will be very thankful and Encourage more people to download this game if you look after my problem.

Thanking you

Yours faithfully 

ARinDAM_17

(UID- removed)