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6f3icdpy9o7c's avatar
6f3icdpy9o7c
Rising Newcomer
2 days ago

Day 5 Ballon D’or event Mission Bug

Hello EA!

 I don’t know how many of us have gone trough the same situation but on day 5 of the Ballon D’or event I lost awesome rewards because the Ballon D’or event mission rewards has simply disappeared for me! And this is the second time! Last week was the same (07/10/2025)! I lost gems, Ballon D’or Event Pack and new good players because of this bug! My rewards were unclaimed! I checked the game Store and everything seemed to be just  alright! 

Please EA may you solve this issue asap for me! Thank you.

ios

4 Replies

  • dzrtr's avatar
    dzrtr
    Seasoned Ace
    23 hours ago

    Hmm, that sucks,  both of you should raise a ticket with EA via the in-game menu and provide what was claimed and what was did not, so they can check the logs against your respective accounts. Mine disappeared after I claimed 4 sub-prizes, then Pirlo and I never had this issue.

    I saw some posts on FutMobile Discord that others had the same issue, nothing beyond that. 

  • dzrtr's avatar
    dzrtr
    Seasoned Ace
    2 days ago

    Did you claim Pirlo before claiming all of the gems? Once you claim the last pack, the tasks disappear...... 
    The exact same thing happened last week when you claimed the Day 5 pack.

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