Dear EA Support Team,
I am experiencing persistent disconnection errors (such as Error 0x04000000 and Pomegranate 0x01000014) in Head-to-Head matches, despite having a stable, high-speed internet connection.
In many cases, opponents trigger desync/rollback exploits when I am winning (e.g., being 2-0 up), forcing a match crash to 0-0 or giving me an automatic loss.
Since these errors frequently occur on my current regional matchmaking server, please check my account's server routing, review these unfair match logs, and investigate the players exploiting these disconnection glitches.
My In-Game Name: anas
My uid : [CM edit – Removed the UID to help protect your privacy. Please don't share it publicly.]
Thank you for your support.