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0w8ysm13vc3g's avatar
0w8ysm13vc3g
Seasoned Newcomer
5 months ago
Solved

Di Maria card disappeared

So at 20 or 21.4.26 I packed di maria card but now when I open my vault and check my vault my di maria card missing and I checked every where but didn’t get it and I remember that past 2 days I didn’t train any player or exange extra time tokens I need my di maria card back YIN_19 my username

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  • EA_Barry's avatar
    EA_Barry
    5 months ago

    0w8ysm13vc3g​ 

    It is possible the players were accidentally used in Training, Rank Up, or Exchanges, especially if Quick Add was selected. 

    Make sure to fully close and reopen the game and check that you are logged into the correct linked account.

    If required, you can reach out to the Customer Support team through the in-game Customer Service tab in Settings.

    They will be able to take a look for you and find out what happened to your Di Maria.

    Thank you.

3 Replies

  • KROWEKANEX2's avatar
    KROWEKANEX2
    Newcomer
    5 hours ago

    Pictures before and after update 😭

  • KROWEKANEX2's avatar
    KROWEKANEX2
    Newcomer
    5 hours ago

    My Signature Cristiano Ronaldo Card Disappeared After the Update

     

    Hi EA Support,

     

    I'm really upset and disappointed because my Signature Cristiano Ronaldo card has disappeared from my account after the latest FC Mobile update.

     

    I had Ronaldo on my bench, and now I can't find him anymore. I've checked my team and my players, and I'm worried about what happened to him. This was a valuable Signature card, and losing him without any explanation is frustrating, especially after all the time and effort I've put into building my team.

     

    I've attached a screenshot of my current team to show my account's current state. I would really appreciate it if someone from EA could investigate my account and check what happened to my Ronaldo card.

     

    I haven't intentionally exchanged or discarded him. I just want to know why he's missing and whether EA can restore him to my account.

     

    Please help me recover my Signature Cristiano Ronaldo card. I'm honestly both mad and sad about this, and I hope this issue can be resolved.

     

    Thank you.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    5 months ago

    0w8ysm13vc3g​ 

    It is possible the players were accidentally used in Training, Rank Up, or Exchanges, especially if Quick Add was selected. 

    Make sure to fully close and reopen the game and check that you are logged into the correct linked account.

    If required, you can reach out to the Customer Support team through the in-game Customer Service tab in Settings.

    They will be able to take a look for you and find out what happened to your Di Maria.

    Thank you.

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